Q: Do you Pick up from anywhere besides Manhattan?
A: We mainly only pick up in Manhattan, Downtown Brooklyn, Dumbo, Astoria, LIC, Williamsburg, Park Slope, Boreum Hill, parts of Jersey City, south Hoboken. Other areas use an Inquiry form.
Q: Can I pay later or bill me?
A: We employ a pay as you go method. Payments are processed the same day.
Q: What is the difference between in Inquiry and an Order?
A: An Inquiry is a request or to get information about a potential order and is not charged. Once approved by both parties, it becomes an Order. An Order sends a courier for a pick up and is charged.
Q: Can I place an order day(s) before?
A: Yes, up to 6 days, just select the upcoming day of the week of the pick up.
Q: Can you transport larger packages that may require a car/van?
A: We travel by bike and foot. We can transport packages up to 50 Lbs that can be carried or put in a messenger bag.
Q: The Overnight Weekday hours aren’t listed on the order form, what do I do?
A: Please fill out an Inquiry form. You can always text us for immediate availability 212.457.1414 for off hours or Weekends.